1. When you make a purchase on the online store, points are awarded based on the product price (excluding tax) and the corresponding redemption rate. *Shipping fees are not eligible for point rewards.
2. Points can be used at a rate of '1 point = 1 yen'.
3. Points will be awarded at the time of product shipment.
4. Some sale items and outlet items are not eligible for point rewards.
5. In the case of returns or exchanges, the corresponding points will be deducted.

After adding the desired items to your cart, there is a "Use Points" form in the cart.Enter the number of points you'd like to use in the points usage form and click "Apply."

*Points will be converted to the currency used for payment.

Important Notes:
・Be sure to apply your points at the time of adding items to the cart.
・Please confirm that the points have been applied on the payment page.

The expiration date for regular points earned during purchases is one year from the date of acquisition.
Additionally, limited points such as birthday points have a separate expiration date. Please check your cart page after adding the items for more details.

1. Membership ranks (Regular, Silver, Gold, Secret) are assigned based on the specified annual purchase amount. The calculation period for the annual purchase amount is from December 1st to November 30th of each year.
2. If your purchase amount exceeds the specified threshold, your rank will be upgraded immediately.
3. Membership ranks can be maintained for up to 2 years, but after this period, you will start from the Regular rank.
Example)
① From December 1, 2024, to November 30, 2025, you upgrade to Gold rank. →
② From December 1, 2025, to November 30, 2026, you maintain the Gold rank, but your purchase amount during this period is 0 yen. →
③ Since the purchase amount in the previous year was 0 yen, your rank will drop to Regular starting December 1, 2026.

Birthday points are limited-time points distributed during your birthday month. To receive them, you must register your birthday when signing up for membership.
For existing members who haven't registered their birthday yet, you can do so by logging in > My Account page > Edit Account Information > Enter your birthdate.

*Birthday points are reviewed and credited daily at 10:00 AM. Please note that they are not credited immediately.
*Even if the birthday is changed multiple times, points will only be awarded once per year to the same member.

This membership program is available exclusively for our online store.
Therefore, points and other membership benefits cannot be used in-store.
Thank you for your understanding.

Please check the following points:

1. Registered email address
In many cases, the email address used at the time of registration is different from the one used for previous purchases.
Please note that you can only log in using the email address you registered with.

Points are linked to your email address. If you have made purchases using multiple email addresses, your points will be distributed across those accounts.

2. Email address accuracy
Please check your email address carefully.

Example 1: Domain error
✔ ~@gmail.com
✘ ~@gnail.com (the “m” is entered as “n”)

Example 2: Number error
✔ why1234@~
✘ why1238@~ (incorrect number entry)

If you have forgotten your password, please use the password reset option on the login page and follow the instructions provided.