Important - For Customers Ordering from Overseas
Thank you for shopping Why are you here? online store.
When using our online store from outside Japan, please make sure to review the "Shipping & Delivery" and "Returns and Exchanges" guidelines provided on our website prior to making a purchase.
References:
FAQ
[Customs Duties]
Customs duties are the responsibility of the customer when shopping with our online store. The checkout total does not include customs fees.
We are unable to assist with inquiries regarding customs fees after receiving the product. Please contact the relevant customs authority for further information.
[Tax-Free Purchases]
Our online store does not offer tax-free shopping. Additionally, a 10% handling fee for international shipping is included in the product price. We kindly ask for your understanding in this matter.
If you would like to take advantage of tax-free shopping, please consider visiting our physical store, where this service is available.
[Returns & Exchanges]
Returns and exchanges are only available for orders placed from within Japan.
Unfortunately, we are unable to accept return or exchange requests for orders placed from outside Japan.
If you have any questions about a product, please feel free to contact us before making a purchase.
[Order Cancellations]
We do not accept cancellations for orders placed from outside Japan.
If you have any concerns, please contact us before placing your order.
[Shipping Methods]
For international orders, we use EMS for shipping. Shipping fees vary by region; please check the details [here].
Please note that we do not ship to forwarding services or third-party companies.