SHIPPING & DELIVERY

Once your order is shipped, you will receive the tracking number via e-mail.

*The terms and conditions are subject to change without notice.


International Shipping:

For international shipping, you may choose either EMS or DHL.

Category Country/Region Shipping Fee Estimated Delivery Time
１ South Korea, Taiwan, China, Hong Kong EMS: 3,000 JPY
DHL: 6,000 JPY		 EMS: approx. 3–7 days
DHL: approx. 2–4 days
２ Oceania, Singapore, Malaysia, etc.* EMS: 5,000 JPY
DHL: 7,000 JPY		 EMS: approx. 3–10 days
DHL: approx. 2–4 days
３ Europe, Canada, and other countries not listed above EMS: 6,000 JPY
DHL: 10,000 JPY		 EMS: approx. 3–10 days
DHL: approx. 2–4 days
４ United States DHL: 10,000 JPY approx. 2–5 days

 
【 Attentions 】
・Your order will be shipped from Japan.
・Customs duties are NOT included in the shipping fee or the total payment amount.
・We do not accept any cancellations of international orders.
・We do not ship items to forwarding service companies/third-party companies.
・For the status of your shipment after dispatch, please contact DHL.
If using EMS, please contact your local post office.
・Shipments to the United States are available via DHL only. — [Learn more here]

*Category 2: Australia, New Zealand, India, Indonesia, Cambodia, Singapore, Thailand, Papua New Guinea, Bangladesh, Fiji, the Philippines, Bhutan, Brunei, Vietnam, Malaysia, Myanmar, Laos

 

Domestic Shipping:
Domestic orders are shipped via Yamato Transport.

Region Shipping Fee
Honshu, Shikoku, and Kyushu 1,100 JPY (free shipping for purchases over 30,000 yen)
Hokkaido and Okinawa 2,200 JPY flat rate

*If you choose cash on delivery (COD) as your payment method, a flat COD fee of 440 JPY will be added. 
*Depending on the situation, a different shipping method may be used.

About the Delivery Address
To prevent fraudulent use of credit cards, we may conduct identity and address verification after an order is placed. We do not ship to temporary addresses such as "forwarding companies," "schools," "hospitals," or "hotels."

Please note that if we suspect fraudulent activity based on our assessment, we may cancel the order. Thank you for your understanding.



Shipping Confirmation Email:
Customer will receive a shipping confirmation email with the tracking code after the shipping process starts. In the case that the customer does not get the shipping email, please check that your email server is not blocking emails from our server [@whyareyouhere.jp].
Please note: If you are using an iCloud or carrier email address, emails may not be delivered due to storage issues or other limitations. We recommend updating your registered email address to a more reliable option, such as Gmail.